The Coastal Birth Club

These Terms and Conditions govern your use of this website and the booking of services provided by The Coastal Birth Club (“The Coastal Birth Club”, “we”, “us” or “our”). By accessing this website, booking a course, class, workshop, or complementary therapy session, you agree to be bound by these Terms and Conditions. The Coastal Birth Club is an independent antenatal education and complementary therapy service based in Devon, United Kingdom. It operates independently and is not an NHS service. By making a booking, you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions, together with our Website Terms and Privacy Policy. If you do not agree to these Terms and Conditions or our Privacy Policy, please do not use this website or proceed with a booking.

  • Nature of Services and Professional Status

The Coastal Birth Club provides antenatal education courses, pregnancy and postnatal workshops and complementary therapies (where applicable). All services are educational and supportive in nature. They are not intended to replace medical care, diagnosis, or treatment. You should always seek advice from your GP, obstetrician or NHS midwife regarding your individual medical circumstances and healthcare decisions. Participation in any class, workshop, or therapy session is voluntary and undertaken at your own discretion.

Although services may be delivered by a Nursing and Midwifery Council registered midwife, The Coastal Birth Club operates independently from any NHS employment. Attendance at classes or therapies does not create a clinical midwife-patient relationship. We are unable to provide personalised medical advice relating to your individual pregnancy, birth, or baby. Any specific health concerns must be directed to your GP, obstetrician, midwife, or other healthcare professional responsible for your care. You acknowledge that decisions regarding your pregnancy, birth, and parenting remain your responsibility. The Coastal Birth Club accepts no liability for outcomes arising from decisions made based on course information or materials.

Unless otherwise stated, the fee for an in-person antenatal course includes attendance for the pregnant participant and one birth partner. For insurance and safeguarding purposes, all attendees must be registered at the time of booking. Unregistered individuals may not be admitted to attend the class at our discretion.

We use third-party venues to host in-person sessions. We are not responsible for the actions, omissions, facilities, or services provided by those venues. We reserve the right to change venue before or during a course where necessary. Written notice of any venue change will be provided by email.

  • Booking and Payments

All bookings must be made via our website and full payment is required at the time of booking unless otherwise stated. All prices are listed in GBP (£). VAT will be included where applicable. Upon receipt of payment, you will receive a booking confirmation email. A legally binding contract between you and The Coastal Birth Club is formed when this confirmation email is issued to which you further confirm you agree to our terms and conditions and privacy policy. We reserve the right to decline or refuse a booking at our discretion or cancel a booking in the event of payment failure, payment reversal, or suspected fraudulent activity.

Unless otherwise stated, the fee for an in-person antenatal course includes attendance for the pregnant participant and one birth partner. For insurance and safeguarding purposes, all attendees must be registered at the time of booking. Unregistered individuals may not be admitted to attend the class at our discretion. Course fees do not include travel, parking or accommodation fees. It does include drinks and light snacks during antenatal classes week 1-5. It does not include payment for week 6 - social celebration. You agree to fund your meal and drink at this event.

  • Cancellation and Refund Policy

Because places are popular, limited and small group sizes are integral to the course experience, the following cancellation terms apply:

For cancellations:

  • More than 6 weeks before the course start date: Full refund minus a £25 administration fee

  • Between 14 days and 6 weeks before the start date: 50% refund

  • Less than 14 days before the start date: No refund

We strongly recommend aiming to complete the antenatal course before you reach 37 weeks of pregnancy. It is at your own risk if you choose to book a course which finishes after you reach 37 weeks. If you cannot attend the course because your baby has been born under these circumstances, we will not be able to offer a refund.

No refunds are available once a course has started as we are unable to fill your place.

Refunds will not be given for individual missed sessions. These are missed at your own discretion.

Approved refunds will be processed within 7 working days. Refunds will be made to the original payment method unless otherwise agreed in writing.

  • Exceptional and Unforeseen Circumstances

Refunds will not normally be provided once a course has commenced, as spaces cannot be refilled. However, partial refunds may be considered in limited circumstances as set out below.

Refunds for exceptional and unforeseen circumstances may only be considered in the following situations:

  • A serious medical condition requiring prolonged hospital admission (supporting medical documentation required)

  • Bereavement related to your pregnancy

  • Baby born prematurely (before 37 weeks of pregnancy), prior to the course commencement, where the course was booked within the recommended timeframe (commencing before 31 weeks of pregnancy)

In such circumstances, the following refund structure applies:

  • No classes attended – Full refund (minus £25 administration fee)

  • One class attended – 50% refund (minus £25 administration fee)

  • Two classes attended – 25% refund (minus £25 administration fee)

  • Three or more classes attended – No refund

Refund requests must be submitted in writing within three months of the course commencement date. We reserve the right to request supporting documentation when assessing claims under this section. Our decision regarding eligibility for a refund is final.

National Emergencies and Events Outside Our Control

If a course is scheduled during circumstances outside our reasonable control, including but not limited to severe weather, public health emergencies, government restrictions, or venue closure, refunds will not be provided where a suitable alternative is offered.

We reserve the right to:

  • Transition the course to an online format at the same scheduled date and time; or

  • Reschedule the course to a suitable in-person alternative where reasonably possible.

  • Course Numbers

Courses require a minimum number of bookings to proceed in order to ensure group interaction and viability. We reserve the right to cancel or reschedule a course if:

  • Minimum numbers are not met

  • Illness or unforeseen circumstances arise

  • Venue issues occur

In such cases, you will be offered either:

  • A transfer to an alternative date (subject to availability), or

  • A full refund of the amount paid

Our liability is limited to the course fee paid. We are not responsible for travel or accommodation costs.

  • Changing Your Booking

You may request to transfer to another available course before the start date, subject to availability. Please request via our contact form on this website or by e-mailing thecoastalbirthclub@outlook.com. Transfers are not permitted once a course has started.

  • Safeguarding Statement

The Coastal Birth Club is committed to creating a safe, respectful, non judgemental and supportive environment for all individuals who engage with our services. Everyone is welcome.

We recognise that safeguarding is a shared responsibility and are dedicated to promoting the welfare and protection of everyone involved in our courses, workshops and therapies. This includes pregnant people, birth partners, babies, children, families, staff, contractors, and any other individuals participating in our activities. We take any concerns relating to safety or well-being seriously.

If information is disclosed to us, or we become aware of circumstances that suggest a person, unborn baby, child or vulnerable individual may be at risk of harm, we have a professional and ethical duty to take appropriate action. This may include sharing relevant information with appropriate services or authorities in line with safeguarding obligations.

Where possible and appropriate, concerns will be discussed with the individual involved. However, if there is a risk of significant harm, we may share information without consent in accordance with legal and professional responsibilities.

The Coastal Birth Club is not an emergency service. If you believe someone is at immediate risk of harm or danger, you should contact emergency services without delay.

  • Health & Safety

You are responsible for informing us of any relevant medical conditions prior to attending.

For complementary therapies:

  • You must complete a health questionnaire.

  • You must provide accurate and complete information.

We reserve the right to decline or discontinue treatment where it is not appropriate or safe.

  • Photography & Media

We may occasionally take photographs or videos during classes for promotional purposes. You will always be informed in advance and may opt out at any time. No images will be used without appropriate consent - consent can be verbal at the time. If you wish to ensure we do not include you please let us know at thecoastalbirthclub@outlook.com.

Participants may not record sessions.

  • Intellectual Property and User Conduct

All course materials, presentations, resources, handouts, and digital content, recordings and social media and website content remain the intellectual property of The Coastal Birth Club unless otherwise stated.. You may access content from The Coastal Birth Club for your own personal use, subject to restrictions set in these terms and conditions.

You must not:

  • Copy, reproduce, or republish any content or materials from The Coastal Birth Club.

  • Duplicate, adapt, or create derivative works from our content.

  • Distribute, share, or forward course materials to any third party outside your household.

  • Upload course content, slides, recordings, or materials provided by The Coastal Birth Club to social media platforms, websites, forums, or file-sharing services.

  • Record (whether by audio, video, photograph, or screenshot) any session without prior written consent.

  • Sell, rent, sublicense, or otherwise commercially exploit any content or materials belonging to The Coastal Birth Club.

Access to our website and course materials is granted for personal, non-commercial use only.

These intellectual property protections apply from the date you first access our website or receive any course materials.

  • Online Sessions

For online classes:

  • You are responsible for your internet connection and device.

  • We are not liable for technical disruptions outside our control.

Session links must not be shared.

  • Complaints

We aim to provide a high standard of service. If you are dissatisfied with any aspect of our services, please contact us at thecoastalbirthclub@outlook.com. We will acknowledge receipt of your complaint within 5 working days and aim to provide a full response within 14 working days. If further time is required to investigate the matter, we will inform you accordingly. We encourage concerns to be raised promptly so that they can be addressed appropriately.

  • Cookies

Our website uses cookies and similar technologies to improve functionality, enhance user experience, and analyse website performance. Cookies are small data files stored on your device when you visit a website. They help us recognise returning visitors, understand how our website is used, and improve the services we provide.

Some cookies are strictly necessary for the operation of the website. These essential cookies enable core functionality such as security, network management, and accessibility. Because they are required for the website to function properly, they cannot be disabled. Other cookies, including analytics or marketing cookies, are optional and will only be used where you provide consent via our cookie banner. We may also use trusted third-party services (such as analytics providers or embedded media platforms) that set their own cookies when you interact with content on our website. These third parties are responsible for their own cookie policies.

You can manage or withdraw your cookie preferences at any time through your browser settings or via our cookie management tool. Further information about how we process personal data can be found in our Privacy Policy.

  • Acceptable Website Use

By accessing our website, you agree to use it lawfully and responsibly.

You must not:

  • Attempt to gain unauthorised access to any part of the website, server, or connected systems

  • Use the website in a way that may damage, disable, or impair its functionality

  • Upload or transmit harmful, malicious, or disruptive material

  • Copy, reproduce, or use website content without prior written permission

  • Use the website for unlawful, fraudulent, or harmful purposes

All content on this website is provided for general informational and educational purposes only and does not constitute medical or professional advice.

We reserve the right to restrict or terminate access to the website where misuse is suspected.

  • Privacy & Data Protection

We process personal data in accordance with UK GDPR. Please refer to our Privacy Policy for full details. Health information is processed only with explicit consent and stored securely - any health related information is stored confidentially and is not shared.

  • Limitation of Liability

To the maximum extent permitted by applicable law, The Coastal Birth Club excludes all representations, warranties, and conditions relating to our website, its use and our services. We shall not be liable for any loss or damage arising out of or in connection with your use of our website or participation in our courses, workshops, or complementary therapies, including any indirect or consequential loss.

Nothing in this disclaimer limits or excludes ours or your liability for:

  • Death or personal injury cause by negligence.

  • Fraud or fraudulent misrepresentation.

  • Any liability which cannot be excluded or limited under applicable law.

Subject to the above, our total liability to you for any claim arising out of or in connection with your booking or use of our services shall not exceed the total amount paid by you for the relevant course or session. All information provided through our website and during our courses is for general educational purposes only and is not a substitute for individual medical advice. Participation in our services is voluntary and undertaken at your own discretion.

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be severed, and the remainder of the Terms shall continue in full force and effect.

These Terms and Conditions are governed by the laws of England and Wales.

We may update these Terms and the latest version applies.

Last Updated: January 2026